Shipping Policy
Delivery Scope
We provide global delivery services covering over 180 countries and regions.
Shipping Methods and Options
1. Supported Shipping Channels
Shipping Method | Official Query Link | Feature Description |
ePacket | Cost-effective international parcel service for items ≤2kg, with full tracking via USPS, covering major countries in North America and Europe. | |
EMS Express | Wide coverage and strong customs clearance capability, suitable for medium to heavy items (2-30kg), supporting door-to-door delivery in major global regions. | |
DHL International Express | Fast delivery (3-5 working days in major countries), with end-to-end online tracking, ideal for packages requiring high timeliness. | |
FedEx Express | Superior performance in North America and Europe, offering precise door-to-door delivery, suitable for commercial and high-value items. |
2. Ordering Notes
The shopping cart currently supports online ordering for ePacket, EMS, DHL, and FedEx. Shipping fees are automatically calculated based on item weight and destination.
For other shipping methods, please email hellen.rcfans@gmail.com to note your requirements after placing the order.
Delivery Timeline
1. Order Processing Cycle
Orders will be dispatched within 1-3 working daysafter payment confirmation (excluding weekends and public holidays).
2. Shipping Time Reference
▶ ePacket
North America: 5-12 working days
Europe: 7-15 working days
Other countries: 10-25 working days (subject to local postal efficiency)
▶ EMS Express
Hong Kong, China: ≤5 working days
North America/Europe: 7-15 working days
Other countries: 7-20 working days (affected by destination customs clearance efficiency)
▶ International Express (DHL/FedEx)
Major countries: 3-7 working days (e.g., US, Germany, Japan)
Remote areas: 5-10 working days
Special Notes
1. Customs Clearance Delays
We shall not be liable for delays (up to 90 days) caused by destination customs inspection, tax payment, etc.
Confirm local import policies (e.g., customs duty threshold, prohibited/restricted items) before ordering.
2. Logistics Tracking
All channels provide tracking numbers for progress queries via the respective logistics company’s website.
Contact customer service for logistics proof or customs clearance assistance.
3. Remote Area Surcharges
Additional delivery fees may apply to remote areas (e.g., islands, mountainous regions) in some countries, automatically prompted during checkout.
Shipping Fee Calculation
1. Online Channels
Shipping fees for ePacket, EMS, DHL, and FedEx are automatically calculated based on item weight, volume, and destination, displayed clearly at checkout.
Orders over $100 (excluding tax) enjoy free ePacket shipping.
2. Offline Custom Channels
Shipping fees for other unlisted methods will be quoted by customer service based on actual weight (or dimensional weight).
Delivery Exception Handling
1. Package Loss/Damage
Report within 24 hours of receipt with photos/videos, and we will assist in claiming with the logistics provider.
High-value items are recommended to choose insurance (premium: 3% of the item value).
2. Address Error
Contact customer service to modify the address within 24 hours after payment. Additional redelivery fees will be borne by the buyer if modified beyond the timeframe.
Policy Updates
This shipping policy takes effect in January 2025. Subsequent adjustments will be announced on the website’s notice board. For inquiries, please contact online customer service or email us.
